Shipping policy

At ETHAN STANLEY, we prioritize fast, safe, and reliable global shipping for all our premium New Zealand seafood products. Below is our detailed shipping & delivery policy to ensure a smooth and transparent shopping experience for every customer.
1. Order Processing & Dispatch
All orders are processed, packed, and dispatched within 1–3 business days after payment confirmation. As fresh and frozen seafood requires professional packaging preparation, we strictly arrange processing in priority to ensure your goods are delivered fresh with minimal waiting time. Orders placed on weekends or New Zealand public holidays will be processed on the next working business day.
2. International Shipping & Delivery Time
We provide worldwide international shipping services for our NZ seafood products. The standard international delivery time is 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress.
For customers with urgent needs, expedited shipping options are available at checkout for faster delivery. Please select the rush shipping service during payment if you require your order sooner.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your total order weight, product type (fresh/frozen seafood) and delivery destination. The exact shipping fee will be clearly displayed at the checkout page before you complete payment. We guarantee no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees, which are fully determined and charged by your local customs authorities. These additional fees are the recipient’s responsibility.
We highly recommend all customers to check their local import regulations, seafood entry rules and relevant tax policies before placing an order, to avoid unexpected additional costs or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
Different from ordinary goods, all our seafood products adopt professional fresh-keeping and shockproof packaging. We use insulated foam boxes, ice packs and high-strength waterproof outer packaging to lock freshness, prevent extrusion, leakage and damage during long-distance transportation, and ensure the seafood remains in good condition upon arrival.
For high-value orders, we provide optional shipping insurance at checkout. You can add insurance service to fully protect your order and avoid losses caused by accidental logistics issues.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods immediately upon receiving your order. If you find packaging damage, leakage, deformation or product abnormality, please take clear photos/videos as evidence, refuse to sign for the package, and contact our customer support team promptly.
If you find any product quality problems or defects after signing for the order, please submit a support request with valid evidence within 48 hours after delivery. Our team will verify the issue quickly and provide targeted solutions including refund, replacement or other after-sales services.
7. Customer Shipping Support
If you have any questions about order processing, shipping tracking, customs clearance, delivery delays or other logistics-related issues, feel free to contact our support team anytime. We will provide professional and timely guidance to solve your problems.
ETHAN STANLEY is always committed to optimizing our global logistics system, bringing you fresh, safe and worry-free New Zealand seafood shopping experience.